The Association organizes study tours each year to further broaden the horizon and mindset of frontline retail practitioners by learning from the best practices of our retail counterparts. The Study Tours include:
Over the years, the Association organizes study tours including those to Japan and Singapore. They are part of an incentive package given to the winners of the Service & Courtesy Award. During these tours, participants would be able to obtain first-hand knowledge and observe quality operations and service delivery.