SELLING SKILLS
Successful Selling
Consultative Selling
Presentation Skill
Customer Service Enhancement
Handling Customer Complaints
Customer Relationship Management
MANAGEMENT SKILLS
Talent / Young Generation Management
Team Management
Time / Resource Management
Crisis Management
Change Management
Design Thinking
Business Transformation
Effective Skills for Staff Training and
Performance Appraisal
Master the Skills of a Successful Leader
TEAM BUILDING
Effective Communication
Team Spirit Building
Conflict Management
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RETAIL OPERATION Procurement and Logistics Management Frontend / Backend Workflow Management Inventory Management System Electronic Payment Gateway Management
E-COMMERCE SKILLS E-Shop content planning and maintenance Web Performance Optimization Mobile Commerce & Experience Development Cyber Security Management
DIGITAL MARKETING Multi-Channel Digital Marketing Social Media Marketing Video Marketing Strategy Media Budget Optimization Strategy Big Data Management and Analysis
CUSTOMER EXPERIENCE Online Shop Interface / Shopfront Service Design Digital / O2O Customer Experience Customer Relationship Management (CRM) Online Shop AI & Machine Learning for Customer Service Contract Fulfillment and Logisitic Management
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