2025 HONG KONG RETAIL SUMMIT

Transformative Breakthroughs for Retail

The industry must adapt to changing market dynamics by employing innovative strategies to tackle new challenges and seize opportunities. To effectively establish a path for future growth, Hong Kong is actively promoting a mega-event economy, enhancing collaboration within the Greater Bay Area, leveraging AI technologies and big data analytics, and responding to demographic changes to boost competitiveness. It is crucial for the retail industry to thoroughly understand the current global and local business environments. Only by doing so can we identify opportunities, leverage our strengths, and navigate the competitive landscape toward success.

Venue

N200, Hong Kong Convention & Exhibition Centre

Language

Cantonese supplemented with English and Mandarin

EVENT RUNDOWN

09:30 - 09:50

Registration & Exhibitor Showcase

09:50 - 10:15

Welcome Remarks

Chairman, HKRMA /

Chairman & CEO,Tse Sui Luen Jewellery (International) Ltd

Mrs. Annie Yau Tse, JP

Keynote by Guest of Honour

Secretary for Commerce and Economic Development
of the Government of the HKSAR
The Hon. Algernon Yau, JP

Session A

Reshaping Retail with Data-Driven Breakthroughs

10:15 - 11:30

This session will explore how data empowers smarter decision-making in the evolving retail landscape, both globally and regionally. As consumer behaviors shift and market dynamics change, leveraging data effectively has become critical for businesses to stay competitive. From identifying emerging trends to optimizing customer segmentation, this discussion will highlight how data-driven insights translate into strategic actions. Experts will share best practices on transforming raw data into meaningful decisions that drive growth, enhance customer engagement, and shape the future of retail.

Keynote & Panel Speaker Mr. Simon Lam Head of Consulting and Analytics, Visa Hong Kong and Macau

Keynote & Panel Speaker Ms. Ashley Wang Chief Strategy Officer & Head of HK Business, Keeta

Moderator Ms. Randy Lai Vice-Chairman, HKRMA / Chief Executive Officer, McDonald’s Hong Kong

Session B

Unlocking Retail Opportunities:

Empowering Growth Through Policy

12:00 - 13:00

This session will focus on unlocking untapped and emerging opportunities within Hong Kong's retail sector, driven by recent government policies such as the mega event economy and the silver economy, alongside the arrival of Mainland Chinese immigrants and talent. By analyzing Hong Kong's current market landscape and future consumer dynamics, we will explore how the industry can capitalize on these opportunities through innovation to create real business value.

Keynote & Panel Speaker Mr. Daniel Hong Vice President, Tencent Financial Technology

Panel Speaker Mr. Horace Lam Head of Retail, New World Development Company Limited & CEO, K11 Concepts Limited (HK)

Panel Speaker Mr. Samuel Lam Chief Executive Officer, X Social Group Limited

Panel Speaker Ms. Piony Leung Member of Executive Committee, HKRMA / Chief Executive Officer, Café de Coral Holdings Ltd

Moderator Dr. Toa Charm Founding Chairman, Data & AI Literacy Association

Networking Luncheon (Bauhinia Room)

(This session will be conducted in English)

Interactive Live Commerce Solutions: an Opportunity to Combine the Scalability of Online Retailing with a Personalised Interaction

13:15 - 14:45

Director, Business Development, TutorABC Global Limited

Mr. Maximilian (Max) Smith

Networking Break & Solutions Showcase

14:45 - 15:00

Session C

Mastering Technology Transformation:

Advancing Customer Retention and Acquisition

15:00 - 16:00

In this session, we will explore the critical advancements in retail technology and their implications for businesses of all sizes. We will discuss how to accelerate and expand digital transformation by leveraging AI, big data analytics and social media to enhance competitiveness. Additionally, we will highlight winning marketing strategies through case studies, providing actionable insights on utilizing these technological tools for targeted customer acquisition, effective retention, and the development of new channels.

Keynote & Panel Speaker Dr. William W.Y. Lo, JP Board Director, Television Broadcasts Limited

Keynote & Panel Speaker Prof. Howard Ling, MH Professor of Practice, Department of Management, Marketing and Information Systems, Hong Kong Baptist University

Keynote, Panel Speaker & Moderator Mr. Bruce Lam Member of Executive Committee & Chairman of Event Organizing Task Force, HKRMA / Chief Executive Officer, Consumer of HKT Limited

Networking Break & Solutions Showcase

16:00 - 16:30

Session D

Integrating Cross-Border Perspectives: Unleashing Global Market Potential

16:30 - 17:45

The integration into the Greater Bay Area (GBA) presents substantial business opportunities for Hong Kong and overseas retailers to expand their markets into Mainland China. Understanding the challenges and prospects in both regions is essential for seizing these opportunities. This session will feature insights from leading companies in Mainland China, overseas and Hong Kong, analyzing consumer needs and marketing strategies in these markets and unveiling the myth on how Hong Kong retailers can leverage their brand value to capture business opportunities.